Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinaryd.shop.

What The Ordinary customers should know about returns after delivery
This returns after delivery section covers orders and visits through theordinaryd.shop for The Ordinary. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to tracking and addresses
For The Ordinary customers at theordinaryd.shop, this section explains tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles delivery issues
For The Ordinary customers at theordinaryd.shop, this section explains delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaryd.shop or 3104388934. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

delivery area at The Ordinary
Customers using theordinaryd.shop can rely on the following The Ordinary guidance about delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

The Ordinary: processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinaryd.shop. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryd.shop
Phone: 3104388934
Physical address: 201 SE 4th St, Oklahoma City, Oklahoma, 73129, United States