Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinaryd.shop.

condition of returns at The Ordinary
For purchases made through theordinaryd.shop, The Ordinary applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

order problems at The Ordinary
For The Ordinary customers at theordinaryd.shop, this section explains order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles exceptions
This exceptions section covers orders and visits through theordinaryd.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from The Ordinary on starting a request
For The Ordinary customers at theordinaryd.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@Theordinaryd.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What The Ordinary customers should know about refund timing
For The Ordinary customers at theordinaryd.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to support
For The Ordinary customers at theordinaryd.shop, this section explains support. For return or exchange assistance, contact Support@Theordinaryd.shop or 3104388934.

Details from The Ordinary on eligibility
For purchases made through theordinaryd.shop, The Ordinary applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryd.shop
Phone: 3104388934
Physical address: 201 SE 4th St, Oklahoma City, Oklahoma, 73129, United States