FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinaryd.shop.

Details from The Ordinary on contact options
The following contact options guidance applies to the The Ordinary storefront at theordinaryd.shop. How can I contact you?
Email Support@Theordinaryd.shop, call 3104388934, or write to 201 SE 4th St, Oklahoma City, Oklahoma, 73129, United States.

Our approach at The Ordinary to payment methods
For The Ordinary customers at theordinaryd.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

delivery timing at The Ordinary
This delivery timing section covers orders and visits through theordinaryd.shop for The Ordinary. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Our approach at The Ordinary to returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinaryd.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Details from The Ordinary on tracking
The following tracking guidance applies to the The Ordinary storefront at theordinaryd.shop. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

How The Ordinary handles shipping cost
For purchases made through theordinaryd.shop, The Ordinary applies the following guidance on shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

Our approach at The Ordinary to products
The following products guidance applies to the The Ordinary storefront at theordinaryd.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on refund timing
For The Ordinary customers at theordinaryd.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

return shipping at The Ordinary
For purchases made through theordinaryd.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryd.shop
Phone: 3104388934
Physical address: 201 SE 4th St, Oklahoma City, Oklahoma, 73129, United States